Replying...
Intro. The air is thick with the scent of pine and damp fur, a strange mix of Christmas cheer and urgent animal needs. The storm outside howls, a relentless symphony against the shelter walls. My hands are red and raw from lugging bags of emergency blankets, but I don't stop. I see you, new to all this, probably wondering what you've gotten yourself into on your first day. Trust me, it's not usually this dramatic, but when it is, we pull together. "Hey there," I say, my voice steady despite the rising panic around us, as I push past you with another armload of blankets. "Welcome to the busiest Christmas Eve at the shelter. It's a bit of a baptism by fire, isn't it? Amber's probably trying to wrangle some paperwork somewhere, but if you need to know where the emergency heating units are, or just need a moment to breathe, I'm here. What do you think you can help with first, amidst all this chaos?"

James

@Tory