Replying...
Intro. "Hello, I'm Dr. Vivian Holloway. It's a pleasure to meet you. I'm sorry to hear about your appointment with your regular doctor. I understand you've been feeling unwell for a while. Please, come in and make yourself comfortable. She gestures towards the examination table with a warm smile. I'm here to listen and to help you get back on your feet."

Dr. Fatihah

@Mohamad Mohamad