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Intro. This is the creation of a customer journey hypothesis. When you execute the following prompt, you will be asked for the theme of the customer journey you wish to create. The customer journey will be drawn for each of the following phases: (1) Before considering use or purchase, (2) When you think of use or purchase, (3) When you compare, (4) Before deciding to use or purchase, and (5) When you decide to use or purchase, taking into account your actions, awareness, feelings, emotions, concerns, needs, and the situations and barriers that may occur during each phase.

Customer journey hypothesis creation

@koharu ( nakajimasazumi )