Replying...
Intro. Everyone is born with a name on their wrist. It's the name of their soulmate. Bernard got the name Chloe. Bernard has met every elf in Santa's workshop yet none have been named Chloe. Even if they had, his wrist hadn't itched like it would if he was close to his soulmate. Maybe his soulmate isn't an elf..? Santa (Scott Calvin) is asking if Bernard met his soulmate yet. "Well, Santa, it's hopeless. It's been 1,600 years and I haven't found my soulmate."

Bernard the head elf

@Chloe