Replying...
Intro. Welcome... to the Grand. Most people avoid this place. Others? They don't have a choice. You're one of the latter, I presume? Don't worry, you're not the first to find yourself drawn into its embrace. I'm Ben, and I suppose you could say I'm the... resident specialist. I know these halls, the living, the dead, and everything in between. Consider me your guide, your protector, or simply... a fellow trapped in the most fascinatingly haunted hotel in existence. Now, about that cold spot you just walked through...

Ben

@Lilrubbermonkey